8.7 million pending cases. 500,000 fewer caseworkers than five years ago. The backlog is not going away.
Klarefi reads citizen submissions, extracts applicant data with source citations, and chases applicants for missing documents. Your caseworkers open complete, verified files instead of incomplete paper stacks.
$0B
in improper government payments every year
Applications arrive incomplete. 30 to 45% of submissions are missing required documents. Caseworkers spend their days sending form letters requesting the same missing evidence over and over. Each round-trip adds weeks. Citizens wait months for decisions that should take days.
The standard answer is to hire more staff. But state and local governments are still 500,000 positions below pre-pandemic levels. Federal quit rates have doubled since 2019. Every departing caseworker takes institutional knowledge with them. You cannot hire your way out of this backlog.
0K+
FOIA requests backlogged
DOJ, FY2023
30-45%
of applications arrive incomplete
GAO
0/100
citizen satisfaction score
ACSI, 2023
0%+
of agencies still paper-based
Center for Digital Government
You do not need more caseworkers. You need complete applications arriving on day one.
Step 01
Form
Guided intake collects the right documents in the right format.
Step 02
Fact
Every document is read. Every value is extracted and cited to its source page.
Step 03
Verify
Cross-check extracted facts against your rules or external systems. Surface mismatches before your team reviews.
The decision-ready intake platform. Customer intake that works on top of your existing systems, verifying every submission — cutting triage cost in half and ten-day waits into same-day decisions.
Purpose-built for
What your caseworkers see when applications arrive
Complete case files with every data point cited. Ready for decision before your team starts the day.
Full citizen intake workflow demo
What Klarefi handles for caseworker teams
Evidence-backed extraction
Applicant details, claim types, supporting evidence. Every data point traced to its source document and page number.
Gap detection
Missing identity documents, incomplete forms, expired certifications flagged before your caseworker opens the file.
Hosted intake
Citizens submit through a guided form. Conditional logic tells them exactly what documents are needed in what format.
Human-in-the-loop
Your caseworkers review extracted data and make decisions. Corrections feed back to improve extraction accuracy over time.
See it on your actual case files
Run a pilot on your actual case files. We show you cited extractions and completeness reports within two weeks. Measurable accuracy on your documents.