Get claims complete before they reach the claims handler.
Klarefi is an AI intake agent for insurance claims teams. It automates claims intake from the first notice of loss (FNOL): it reads what the customer sends, asks them directly for whatever is missing, and prepares the facts with a source for each one. Your claims handler or adjuster gets a complete file and makes the call.
Where claims stall.
Claims arrive with gaps.
The form says what happened and leaves out when. The photos are there and the repair quote is missing. The policy number does not match the name on the claim.
The claims handler goes back to the customer.
Someone works out what is missing, writes or calls, and waits. The answer can take days, and the claim sits open in between.
Triage runs on half a file.
Sorting claims by type, size, and urgency needs the facts. Without them, a claim waits in a queue or lands on the wrong desk, and the customer waits with it.
Example requirements
- Policy number and policyholder
- Date and place of the loss
- What happened, in the customer's words
- Photos of the damage
- Repair quote or invoice
You set the requirements. Klarefi checks each file against them and asks for anything missing.
Klarefi completes the claim before triage.
Step 01
Form
Collects answers and documents, and follows up in the chat.
Step 02
Fact
Extracts facts from each document, with a link to the source.
Step 03
Verify
Checks facts against each other, your records, and your systems.
Klarefi works in front of your claims system. It takes in each claim, checks it against what your team needs to handle it, and follows up with the customer while they are still reporting. It does not score, rank, or settle the claim. Your claims handlers start from a complete file and make the decision.
Use it for
What your claims handlers get.
Every fact links to its source
Date of loss, cause, repair cost. Each fact links to the quote and page it came from.
Missing items requested while the customer reports
A missing repair quote or an unclear date is flagged and requested in the chat, before the claim reaches your team.
Claim form on your domain
Customers report a claim through a form that asks only the questions that apply to their loss.
Your claims handler decides
Klarefi prepares the file. Your claims handler reviews the facts, the checks, and anything still open, and decides on the claim.
See what the claims handler receives.
Learn how to read the facts and their sources, when to ask for a correction, and how a case closes with an audit trail.
Read the case file guideWhat a follow-up looks like.
The repair quote is missing. Klarefi asks for it in the chat while the customer is still reporting the claim. The customer uploads it. Klarefi reads it and adds the amount to the file with its source. Anything still unresolved stays visible for the claims handler.
Test it on one claim type.
Pick one claim type and what your team needs to handle it, and run real claims through it. Your claims handlers review the files Klarefi prepares.
No credit card required